Overview
Scalable, professional communication support designed to handle your customer interactions with speed, consistency, and care. MN8 Digital provides both live call handling and virtual assistant services tailored to your business needs — helping you capture more leads, improve response times, and maintain a professional presence around the clock.
With AI and automation enhancing how customer service is delivered, modern businesses can now offer instant, seamless support without the overhead of in-house teams. Whether you need a full-service virtual assistant or a trained call team, we’ll build a solution that supports growth without adding complexity.
Service features
Inbound & Outbound Call Handling
Professionally trained teams to manage sales inquiries, customer support, booking confirmations, and follow-ups.
Virtual Assistant & Admin Support
Remote assistants to manage tasks like email handling, appointment scheduling, CRM updates, and data entry.
Custom Scripting & Brand Alignment
All communication is tailored to your tone of voice, FAQs, and brand personality — ensuring consistency.
AI Chatbot & Workflow Integration
Intelligent bots and automation to handle common queries, filter leads, and escalate to humans when needed.
Problems Solved
- Missed calls, lost leads, or poor response times
- Overwhelmed staff unable to manage communication volume
- No structured system for handling customer support
- Time wasted on repetitive admin and non-core tasks
- Inconsistent brand messaging in conversations
- Lack of after-hours or multilingual support
Popular questions
Do your call handlers use UK-based agents?
Yes. We offer both UK-based and international options depending on your needs and budget. All agents are fluent, professional, and trained to represent your brand accurately.
Can I customise how you answer the phone or respond to messages?
Absolutely. We work with you to create scripts, FAQs, escalation protocols, and tone of voice guidelines — every interaction is on-brand.
How does the virtual assistant service work?
We assign you a dedicated assistant (or team) who works remotely to handle your specified tasks. You can communicate via email, phone, or shared systems like Slack or Trello.
Will I get reports or call logs?
Yes. We provide detailed call summaries, response times, conversation outcomes, and regular performance reports so you can monitor quality and ROI.
Can you handle bookings or customer complaints?
Yes. Our team can manage bookings, cancellations, rescheduling, and customer concerns — escalating to you when needed, or handling it independently based on your instructions.
